Privacy · Account control
Delete your account
Use the in-app deletion flow when possible. A privacy email route is available when you cannot access the app.
privacy@channel16app.com1. Delete in the app
Sign in to Channel 16, open your account or profile settings, choose Delete account, review the consequences and confirm the request using the in-app steps. This is the fastest route because you are already authenticated.
2. If you cannot access the app
Email privacy@channel16app.com and say that you want to delete your Channel 16 account. Include the phone number used for the account and send from your usual contact context where possible. Never email a password or one-time code. We may ask for a safe account-verification step before acting.
3. What is deleted
Deletion removes relationships, settings, push tokens and stored voice artifacts, releases the phone identity, anonymizes text that must remain for conversation continuity, and tombstones the profile so it cannot be used again. We also request deletion from processors where applicable.
4. Limited exceptions
Some records may be retained for a limited period when required for security, abuse prevention, legal obligations, dispute handling or backup recovery. They remain restricted and are removed or anonymized when the exception expires, as described in the final Privacy Policy.
5. Help and confirmation
We will act without undue delay and provide an update within one month of receiving a verified request, unless applicable law permits an extension. We will confirm completion or explain a lawful reason for delay. Contact privacy@channel16app.com for deletion and privacy questions; use support@channel16app.com for unrelated product help.