Help · Channel 16
Support
Channel 16 is operated by Braincode SRL, VAT number 46875934, in Bucharest, Romania. Product help is available by email.
support@channel16app.comContact support
Email support@channel16app.com with a short description, your device platform and app version, and the steps that led to the issue. Do not send passwords, one-time codes, full contact lists or unnecessary location history.
What happens next
We aim to acknowledge support requests within two business days, followed by troubleshooting or escalation to the appropriate operator. This is a response target, not a guaranteed resolution time.
Privacy and legal help
Use privacy@channel16app.com for privacy rights and account-deletion help, and legal@channel16app.com for formal legal correspondence. Read the Privacy Policy and Terms linked in the footer.
Delete an account
The preferred route is the deletion control inside the app. If you cannot sign in, use the public /delete-account instructions and contact privacy@channel16app.com without sharing a password or one-time code.
Not for emergencies
Support email is not monitored as an emergency channel. For distress or imminent danger, contact the official emergency or maritime services appropriate to your location.